What is your customer service like? We believe at Ink on the Run that the customer service is the ability to provide a service or product in the way that it has been promised! As well as the proactive attitude which we employ as 'I care and I can do!' What quality of work will I get as a customer? We take our reputation and the quality of our products very seriously! Because after all a Happy Customer is a Repeat Customer. What products are covered by your guarantee? All products supplied from Ink of the Run are fully guaranteed to perform as well as if not better than the OEM product with at least the same volume of ink/toner as per the OEM specifications. How long has your business been going? Ink on the Run is the completion of many years of development, commencing officially in October 1996 by Mr. Martin Claus. The idea officially became a franchise system in November 2002 and now has Franchisee's in Brisbane, Gold Coast, Northern NSW, Melbourne, South Australia and New Zealand. With expansion now planned for the rest of Australia over the next 12 months. What brands can you cover? We have a wide range of brands we are able to cover, such as Hewlett Packard, Canon, Epson, Lexmark, Brother, Dell, Samsung, Sharp, Panasonic, Kyocera, Xerox. We also have an extensive range of remanufactured and original OEM Cartridges. Do you only service printers? No, We cover all your printer cartridge needs such as inkjets, laser toners, photocopiers and fax machines. Can it be refilled at my house? Yes, We are your one-stop-mobile refilling service to your home or office!!